Returns
At Vlora Intimate, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Non-Returnable Items
Due to hygiene and health considerations, intimate apparel, lingerie, underwear, bodysuits, and personal garments cannot be returned or exchanged once delivered, unless the item is defective, damaged, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our customer support team with your order number and clear photographs of the item. We will review your request and provide an appropriate solution.
Refunds
Approved refunds will be processed to the original payment method whenever possible. Refund processing times may vary depending on your payment provider and financial institution.
Order Cancellations
Orders may be cancelled before they are processed and shipped. Once an order has been dispatched, cancellation requests cannot be guaranteed.
Contact Us
For any return or refund inquiries, please contact us through our Contact Us page or email us at hello@vloraintimate.com.